WHO ARE WE AND HOW YOU CAN CONTACT US
A Peer Support Programme (the “PSP”) is defined as a system whereby a pilot needing help can get support with mental wellbeing or life stress issues from a dedicated and trained colleague (peer) in a confidential manner; the system is also accessible to family, colleagues or friends of a pilot who have serious concerns about his/her mental wellbeing and fitness to fly.
Peer (the “Peer”) is a pilot who is a part of PSP, supports his fellow pilots, does not hold managerial position in the airline, and is trained in basic listening and counselling skills.
In processing the personal data, we responsibly comply with the regulation No 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (the “GDPR”), the Law on the Legal Protection of Personal Data of the Republic of Lithuania, and other directly applicable legal acts regulating the protection of personal data, as well as instructions from competent authorities.
THE PRINCIPLES WE COMPLY TO
When processing your personal data, we:
- comply with current and applicable legislation, including the GDPR;
- process your Personal Data in a lawful and transparent manner;
- collect your Personal Data for specified, clearly defined and legitimate purposes and will not continue to process it in a way incompatible with those purposes, except to the extent permitted by law;
- take all reasonable steps to ensure that Personal Data which are inaccurate or incomplete, having regard to the purposes for which they are processed, will be rectified, supplemented, suspended or destroyed without delay;
- keep it in such a form that your identity can be established for no longer than is necessary for the purposes for which the Personal Data are processed;
- ensure that your Personal Data is processed in such a way as to ensure the appropriate security of Personal Data through appropriate technical and organizational measures, including protection against unauthorized or unlawful processing of Personal Data and against unintentional loss, destruction or damage. Contact details of our Data Protection Officer: [email protected].
WHAT PERSONAL DATA AND FOR WHAT PURPOSE WE PROCESS
|The categories of processed Personal Data. What kind of categories of Personal Data we process?
||The purpose of the processing of Personal Data. Why we process personal data?
|Your Name (may be real or pseudonym, depending on your preference and the source from where it is received).
||For your identification and communication with you.
|Your phone number and e-mail address.
||For getting in touch with you
|Name of your organisation (airlines, aviation academy).
||For meeting your preference concerning the Peer‘s organization.
For provision of feedback to your organization.
|Summary of communication with you (the essence of the problem, what was agreed during the consultation, number of consultations carried out, the status of the case (open or closed)).
||For tracking statistics about effectiveness of the PSP, for the provision of feedback to your organization.
|Information on your mental health and/ or information about your issues of substance abuse.
||For provision of appropriate advice and assistance to you, for assessing potential threats to air safety and taking actions to ensure it.
If you do not provide Personal Data, the provision of which to us is necessary for the performance of the PSP, we will not be able to provide you with services.
LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA
Our use of your Personal Data will always have a lawful basis. Most commonly, we use your Personal Data where:
- we have your consent (for example, in cases where you approach to us and wish to use PSP services, we will ask for your consent before starting to process your Personal Data);
- it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (for example, in certain cases when we would receive your name and contact data from airlines or someone who is concerned about you in order for us to offer you a PSP service);
- it is necessary for reasons of substantial public interest (for example, in certain cases when we would receive data about you from airlines (in case of your positive psychoactive test result after psychoactive substance testing carried out by the airline) or mental health related data about you from someone who is concerned about you; or would provide your mental health related data to airlines (only in cases when threat to public or air safety would be presumed)).
FROM WHERE YOUR PERSONAL DATA IS COLLECTED
We will usually process your Personal Data submitted by you to us by filling in the application form in our website www.politpeer.com.
In some other cases we might receive information about you from:
- psychiatrist (to whom your Personal Data we can provide in order for him to consult you only having your consent);
- your organisation (airlines) (in case of your positive psychoactive test result after psychoactive substance testing carried out by the airline);
- people close to you (your family or friends in case of their concern for your mental wellbeing).
TO WHOM YOUR DATA IS DISCLOSED
We assume the obligation of confidentiality with the highest respect to you. Usually, your Personal Data will only be provided to the Peer, assigned to contact and talk to you, and also, in situations where this is necessary and only having your consent – to a psychiatrist. However, we assure you that we have selected these individuals carefully, making sure that they will handle your Personal Data responsibly and in compliance with the relevant confidentiality obligations.
We will provide only statistical anonymized data about the PSP services to your organisation (airlines) – we guarantee that, there will be no possibility to identify specifically you from the data provided, except the following. Only in very rare cases, when the threat to public safety is presumed, your Personal Data might be shared with your organisation (airlines). In this case, the Personal Data is transferred and exchanged on the basis of a Joint Controllers Agreement signed between us and your organisation (airlines). You may, at your request, have access to the main provisions of this agreement by informing us of such a request by email [email protected]
We may also share your Personal Data under the following circumstances:
- in response to court orders, or as otherwise required by legal process, or to establish or exercise our legal rights or defend against legal claims;
- to companies, which process Personal Data so as to ensure the development, improvement/ update and support of information systems;
- our other service providers (data processors) or our subcontractors.
HOW LONG WE WILL RETAIN YOUR PERSONAL DATA
We ensure and take all necessary measures to avoid storing outdated or unnecessary Personal Data about you. At the end of the Personal Data retention period, the Personal Data is destroyed or anonymized in such a way that the person cannot be identified.
HOW WE PROTECT YOUR PERSONAL DATA
We responsibly implement appropriate organisational and technical Personal Data security measures intended for the protection of Personal Data against accidental or unlawful destruction, alteration and disclosure as well as against any other unlawful processing. The security measures we implement include the protection of personnel, information, IT infrastructure, internal and public networks as well as office buildings and technical equipment.
In the event of Personal Data breach of security that could seriously jeopardise your rights or freedoms and determine the circumstances with which unauthorised access to Personal Data has been obtained, we will immediately inform you about it.
DATA TRANSFER OUTSIDE THE EUROPEAN ECONOMIC AREA
As a general rule, your Personal Data will be processed in the countries of the European Economic Area (the “EEA”). However, in certain cases, your Personal Data may be transferred to non-EEA countries. Please note that in non-EEA states, Personal Data may be subject to less protection than within the EEA, but we carefully evaluate the conditions under which such Personal Data will be processed and stored after being transferred to the above-mentioned entities.
Please note that if the European Commission has determined that the third country, territory or one or more specified sectors in that third country or international organization concerned provides an adequate level of Personal Data protection, the transfer must take place in the same manner as in the EEA. Please be informed that you can have access to the information as to the states in respect of which the decision of the European Commission has been taken, here: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en.
In other cases, we take all necessary measures to ensure that your Personal Data is transferred to the recipient safely processing the Personal Data. The tools we use: a contract with a non-EEA recipient of Personal Data includes specific clauses for the secure processing of the Personal Data. In certain cases, we ask for your consent to transfer your Personal Data outside the Republic of Lithuania or the EEA.
RIGHTS GUARANTEED TO YOU
We guarantee the implementation of these rights and the provision of any related information at your request or in case of your query:
- know (be informed) about the processing of your Personal Data;
- to get access to your Personal Data which are processed by the us;
- request correction or addition, adjustment of your inaccurate, incomplete Personal Data;
- require destruction of your Personal Data when they are no longer necessary for the purposes for which they were collected;
- request destruction of your Personal Data if it is processed illegally or when you withdraw your consent to the processing of Personal Data or do not give such consent, when is necessary;
- disagree with the processing of Personal Data or withdraw the previously agreed consent;
- request to provide, if technically possible, the provision of your Personal Data in an easily readable format according to your consent or for the purpose of performing the contract, or request transfer of your Personal Data to another data controller.
In order to exercise your rights, please send us the request by e-mail [email protected]
Upon receipt of your request, we may ask you to provide proof of your identity or other identifying information to ensure that we are exercising your rights as a Personal Data subject and to prevent unauthorized disclosure of Personal Data or information to others who are not entitled to it. If we are unable to identify you, we will not be able to exercise your rights as a Personal Data subject.
We provide information about the processing of your Personal Data free of charge. If your request is unfounded, repetitive or disproportionate, we may charge a fee commensurate with our administrative costs.
Upon receipt of your request, we will respond to you within 30 (thirty) calendar days of receipt of your claim and the due date for submission of all documents necessary to prepare the answer.
By refusing to comply with your requirement, we will clearly indicate the grounds for such refusal.
If you disagree with our actions or the response to your request, you can complain to the State Data Protection Inspectorate (www.vdai.lrv.lt). In all cases, we recommend that you contact us before making a formal complaint so that we can find the mutual solution.
WHAT HAPPENS IF OUR BUSINESS CHANGES HANDS
We may, from time to time, expand or reduce the scope of our business operations and this may involve the sale and/or the transfer of control of all or part of our business. Any Personal Datathat you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this notice, be permitted to use that Personal Data only for the same purposes for which it was originally collected by us.
LINKS TO OTHER WEBSITES
Our websitemay contain links to other websites or services, which are not operated by us. We have no control over how your Personal Data is collected, stored, or used by such other websites and we advise you to check the privacy policies of any such websites before providing any Personal Data to them.